FAQ

Product Details:

Q: Are these product authentic?

A: Yes, all of our products are 100% authentic. We source them directly from the brand owners or their authorized distributors to ensure quality and authenticity.

Shipping:

Q: Where does the order ship from?

A: All orders are shipped from our warehouse facility in Dubai (UAE).

Q: How long does it take to receive an order?

A: We ship out orders within 1-3 business days (Monday-Friday). All orders should be delivered within 3-7 business days depending on location in the UAE.

Q: Do you ship Internationally?

A: Currently, we ship to Bahrain, Kuwait, Oman, Qatar, and Saudi Arabia.

Order Processing:

Q: What payment methods are accepted?

A: We accept all major cards.

Q: Is my personal information safe?

A: We do not share customer information with any 3rd parties. The only information we use is your email address and shipping address to ship your order and contact you if necessary. Payment information is never stored on our website.

Q: What is your return policy?

A: Our policy lasts 30 days from the delivery date. If 30 days have gone by since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.